If something on Addaly is wrong — content that shouldn't be here, a moderation decision that went against you, something about your own data — you can complain, and we owe you an answer on a clock. This page says who handles it and how long we have.
The fastest route
For content, the quickest path is the Report option on the post or comment itself — it reaches the moderation queue immediately with the context attached. If a decision has already gone against you, use Appeal. A human reads every appeal.
This page is for everything those two don't cover, or for when you want a formal complaint on the record.
File a complaint → It goes straight to the Grievance Officer's desk, needs no account, and gives you a reference number to quote.
Grievance Officer
Not yet appointed. Addaly is in beta and has not yet named a Grievance Officer. We would rather say so than print a name that isn't real.
A named officer with a published email and an Indian postal address will be in place before Addaly opens to the public, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require. Until then, complaints go through Report and Appeal in the product, and a human reads all of them.
How long we have
- Acknowledged within 24 hours. You get confirmation that a person has it, not a bot receipt.
- Resolved within 7 days. With reasons — what we decided and why.
- Court orders and government notices: 3 hours.
- Intimate images shared without consent: 2 hours. This is the fastest clock we owe anyone, and we treat it that way.
What we'll ask you for
Enough to find the thing and act on it: a link, roughly when you saw it, and what's wrong with it. If you're complaining about your own data, tell us which identity — you don't have to give us your legal name, and we won't ask for it unless the law forces us to.
If you're not satisfied
Say so, and it gets escalated rather than closed. Indian users may also approach the Grievance Appellate Committee constituted under the IT Rules; that route stays open regardless of what we decide.
What we won't do
We won't hand your identity to whoever complains about you. We won't remove a lawful opinion because someone found it annoying, and we won't quietly delete a post and pretend it was never there — removals come with a notice and a right of appeal. That's in the User Bill of Rights, and it survives this page.