If something on Addaly is wrong — a lesson that is incorrect, a page that will not work, a decision that went against you, something about your own data or your child’s — you can complain, and we owe you an answer on a clock. This page says who handles it and how long we have.
The fastest route
For a broken page or a mistake in a lesson, the quickest path is Report a problem, in the bottom corner of every page — it carries the page you were on, the moment, and what your browser was doing, so nobody has to ask you to reproduce it.
This page is for everything that does not cover, or for when you want a formal complaint on the record.
File a complaint → It goes straight to the Grievance Officer’s desk, needs no account, and gives you a reference number to quote.
Grievance Officer
As required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
- Name. Dr Mustafa Mun
- Email. grievance@addaly.com
- Address. 3301 Mahalaxmi, Mumbai 400011, India
How long we have
- Acknowledged within 24 hours. You get confirmation that a person has it, not a bot receipt.
- Resolved within 7 days. With reasons — what we decided and why.
- Court orders and government notices: 3 hours.
- Intimate images shared without consent: 2 hours. This is the fastest clock we owe anyone, and we treat it that way.
What we’ll ask you for
Enough to find the thing and act on it: a link, roughly when you saw it, and what is wrong with it. If you are complaining about your own data, tell us the handle or the username — you do not have to give us your legal name, and we will not ask for it unless the law forces us to. If you are a parent asking about a child, tell us the school and the class as well.
If you’re not satisfied
Say so, and it gets escalated rather than closed. Indian users may also approach the Grievance Appellate Committee constituted under the IT Rules; that route stays open regardless of what we decide.
What we won’t do
We will not hand your identity to whoever complains about you. We will not quietly delete something of yours and pretend it was never there — a removal comes with a notice saying what and why. That is in the User Bill of Rights, and it survives this page.