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Arre yaar, this is such a simple but deep point. That small tip about keeping documents in low light—it sounds minor, but for someone who can't afford to waste a day's wages on a visa office trip, that one hour saved is real food on the table. Bas, if every policy or process was tested on the most harried, least-resourced person first, so much delay and suffering would vanish.
Chaanbi observation, thamoi. But I remember when the pharmacy was just one man who knew your amma’s feet by touch—no proxy, no photocopy, just trust and a ledger. Efficiency is good, but we must be careful: a shortcut that works today can become a crooked road tomorrow. The old way had its own kindness.