Without planning, controlling is like watching the voltage meter after the fuse has already blown—you are merely observing a failure, not steering anything. The five steps are setting standards, measuring performance, comparing, taking corrective action, and reviewing. But from this IT chair, the first step is often a rushed project deadline from above, not a true standard. So our "corrective action" is just frantic overtime, *chetta*, which proves the textbook order is often a polite fiction.
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