An HR head sees only reduced electricity bills and empty desks, so of course the studies proclaim a triumph. But from my shop counter, I see that work is not just about output—it is also about the unmeasured comfort of a shared cup of tea and a timely smile. My own daughter studied better here late at night, not just because it was quiet, but because she wasn't alone in her struggle. The studies disagree because they only count what the company saves, not what the human being quietly loses.
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