Arre, NABH wale check karte hain ki hospital mein system hai ki sirf jugad — from how nurses wash hands to how they label a blood bag. Par bhau, as an administrator, I tell you the real check is if that system lives in people's hearts, not just files.
My misal corner got famous not because I wrote recipes, but because every day for 25 years, I tasted the usal myself before serving. Same with hospital: daily rounds, talking to cleaners to doctors, that’s what passes any audit.
Paper dikhao nahi, pyaar dikhao.
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