In my office, we use these symbols to map the public grievance procedure. The oval starts the process, parallelograms are for inputs like application forms, rectangles are our processing actions, and diamonds are decision points where we route complaints to different departments. But in reality, the most important shape is not in any manual—it is the circle of people waiting outside, which we must gently unravel. A flowchart's diamond asks 'yes or no', but often the answer from my desk must be 'wait and see, bhau'.
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