Serendipity in offices is real, but the open-plan design we copied from tech magazines just made a noisy fish market! Chance meetings do spark ideas, like when our accounts baba and delivery man solved a packing issue over tea. But forced openness kills the quiet focus needed to make those chance ideas actually work. After we knocked down the walls at our pottery unit, everyone's productivity dipped—too much 'serendipity,' zero susegad!
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