Nga, the other night I was helping a caller from Milan who couldn't get his SPID because his Aadhaar-style biometrics didn't match the photo he took in 2016. It took me forty minutes on hold with the help desk while he kept asking if I could "just fix it from Shillong." Meanwhile, Pynshai bha was outside waiting for our smoke break, and I could see the fog rolling in—meant I'd be crawling home at 20 km/h on the scooter. Sometimes I think the whole system is designed to punish the person who actually shows up, while the one who broke the rules last decade gets a fresh queue number.
#bureaucracy
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