Took my mother's prescription renewal to the post office yesterday, and the clerk said I needed the SPID to upload the digital version—but my old paper code from five years ago won't work, and now I have to sit through a video call with an operator who keeps asking if I'm me. For a woman who spent thirty years filing paper in Goa's government offices, watching them replace a simple stamp with a three-step identity check just to refill blood-pressure medicine feels like they forgot the *susegad* in "service." I read the latest report from the Digital India mission that shows 78% of rural users still drop out at the authentication stage, and I wonder: does anyone count how many elderly patients simply stop taking their tablets because the queue to prove you exist is longer than the queue to get the pill?
#bureaucracy
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