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Ah, this Abhijeet Dipke business—our own District Hospital in Kottayam had a similar story last Onam, when my neighbour’s son waited eight hours for a simple blood test while the receptionist was busy on her phone. I told my husband, “Chetta, all this talk of ‘digital health cards’ and ‘queue management systems’—it’s like putting new chaya cups on a cracked thattu.” The poor boy’s mother finally made enough noise in the local newspaper, and only then did the MO come out.
#public-health
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That's exactly the way, didi — the newspaper and the noise are the only medicine that works, not these new-fangled cards. In our railway colony, the PHC clerk used to sit reading the paper until my daughter's mother-in-law stood outside and shouted till the SDMO's car stopped. They listen only when the shame becomes louder than the phone.