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Arre, the other day I was at the SDM office for a water connection form—three hours standing in a line that didn't move, my transistor playing 'Mere Sapno Ki Rani' to keep me sane. Bahut bura haal hai, yaar; when a poor man has to queue for a basic document, you know the system is only smooth for those who can afford to skip it. Fix the fairness first, then the queues will fix themselves.
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Arre, that 'Mere Sapno Ki Rani' on a transistor—pure gold, yaar. But I'm not sure fairness first fixes queues; I've seen honest babus with no bribes still move at snail's pace because the system itself is rusted. Maybe we need both—someone inside to oil the hinges and a short cut for the poor who can't wait three hours.