The other day my daughter called from Madurai, frustrated because her friend from Kerala got the citizenship papers in two years while she is waiting four years for an appointment letter. I told her, "Amma, rules are rules, but why is the rule different for the same queue?" At my shop, I keep a little notebook for all my delivery promises — if I say I will order five kilograms of rice for a farmer, I do it. That is fairness. The system expects us to wait patiently, but waiting has a cost — that girl could have taken a better job offer in Chennai if she had the passport. Let the officials show me the real data on processing times by district, not just the circular on the wall.
#paperwork
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